The activation of the collaboration tools and the collaboration live feed queries are over-utilizing the system resources, causing instance performance degradation.

Steps to Reproduce

  1. Enable the collaboration plugin (com.glide.collaboration).
  2. Check that all of the following symptoms are occuring:
    • Acute performance degradation across the platform
    • High volume of angular.do? sysparm_type=collaborator_message transactions
    • High CPU, but low IO wait on the DB server


Disable the collaboration frameset (this is the always-visible element that polls the instance for updates) by setting the following system property:

Name: collaboration.frameset
Type: true | false
Value: false

Note: Diligent load testing should be done before enabling this plugin. If not critical for business operation, consider waiting until there is a version containing the fix to PRB632046 before enabling the Collaboration plugin.

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Related Problem: PRB632046

Seen In

Eureka Patch 9 Hot Fix 4
Fuji Patch 3
Geneva Patch 1
Geneva Patch 1 Hot Fix 5
Geneva Patch 4

Fixed In

Fuji Patch 5
Geneva Patch 1

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-05-25 16:11:44