Issue
The Known Error knowledge base on NowSupport is a repository of known errors found in the ServiceNow product. Known error articles describe possible causes of issues within the system, along with steps to reproduce the issue and available workarounds. Not all known errors will affect all users.
When a known error article is published, you can subscribe to the article. If any of the following updates are made to the problem record associated with the known error article, you are notified via email:
- The workaround is updated
- A new fix is available
- The Problem state changes
Subscribing to a known error article is useful if:
- You logged a case with ServiceNow, the case was classified as a product defect, a problem record was created, an associated known error article was created, and you want to know the latest information and workarounds available
- You received an email message from ServiceNow about a specific issue and the message contained a link to a known error article that will be updated as new information becomes available
Note: The subscribe feature is currently only available for known error articles on NowSupport, not standard knowledge base articles.
Subscribing to known error articles
- Navigate to the Known Error Portal (https://support.servicenow.com/kb?id=known_error_portal)
- Search for the known error article relevant to your issue.
- Open the article.
- Select the three-dot menu in the top left and select Subscribe.
You can unsubscribe at any time by opening the same known error article and clicking Unsubscribe in the same menu.
