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Description

When the same user is connected to the same instance using Firefox and Chrome and the user views the same catalog item in the two browsers, the prices are displayed with different currencies.

Steps to Reproduce

 Prerequisite steps:

  1. On Firefox, open a new tab.
  2. Type about:config.
  3. Click the acceptance button.
  4. Find the preference named intl.accept_languages.
  5. Set the preference to en-GB (only en-GB - remove en-US, en if necessary).
  6. Ensure that the user is using the Country Code from the system. (It should be something like System (US). You might need to re-activate the Country Code in the dictionary.)
  7. Follow the steps below.

 Steps to reproduce:

  1. Navigate to Users Administration > Users.
  2. Select user. For example, admin.
  3. Personalize the form.
  4. Display Country Code field.
  5. Make a note of the Country Code (System (GB)).
  6. Using Firefox, connect to an instance.
  7. Navigate to Self Service > Service Catalog
  8. Select Apple iPhone 5.
  9. Verify that the correct currency symbol is displayed. For example, Pound £.
  10. Using Chrome browser, open the same instance.
  11. Login as admin.
  12. Navigate to Self-Service > Service Catalog.
  13. Select Apple iPhone 5.
  14. Verify that the correct currency is displayed.
    Actual result: currency is displayed as USD.
  15. Navigate to User Administration > User.
  16. Select user. For example, admin.
  17. Set Country Code field to United Kingdom.
  18. Using Chrome browser, open the same instance as before.
  19. Login as admin.
  20. Navigate to Self-Service > Service Catalog.
  21. Select Apple iPhone 5.
  22. Verify that the correct currency is displayed.
    Correct currency is displayed.
     

Workaround

Configure your browser to the necessary location.

  1. On Firefox, open a new tab.
  2. Type about:config.
  3. Click the acceptance button.
  4. Find the preference named intl.accept_languages
  5. Set the preference to the required location. For example, en-US or en-GB.

Related Problem: PRB625984

Seen In

Dublin Patch 3

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2015-12-16 14:34:34
Published:2015-05-22