Requesting and approving the customer administrator role

Enterprise customers can request the customer administrator (customer_admin) role for themselves or for someone else within their company. When this request is made, an approval workflow is created for the customer administrators that enables them to approve and grant the role. When no customer administrator exists, the request is sent to the Sales Territory Manager.

Requesting and approving the customer administrator role

1. Navigate to Now Support
2. Click on the Request the ServiceNow Admin role link
3. In Requested for, do one of the following:
   
   • Select Myself
   • Select Another User, search for the user in the search box, and click the user name.
     
     
     
     
4. Select Submit. The Service Catalog page opens with a notification at the top stating that the request for the ServiceNow Admin role was submitted.
   

Approving or rejecting a customer administrator request

When a request is made for the customer administrator role, an email notification is sent to the requestor and the customer administrators already identified for the company. If no customer administrators are identified for the company, the request is sent to the Sales Territory Manager. An approval alert is also added to the Alerts page so existing customer administrators can see the request there.

1. In the email notification, click the link
2. On the approval screen, do one of the following:
   
   • Click Approve to grant the customer administrator role
   • Click Reject to close the request without granting the customer administrator role