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HTML tags added to an HTML field on a form are not rendering correctly on the Activity Formatter - Known Error
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  • HTML tags added to an HTML field on a form are not rendering correctly on the Activity Formatter
KB0549601

HTML tags added to an HTML field on a form are not rendering correctly on the Activity Formatter


1700 Views Last updated : May 30, 2025 public Copy Permalink
KB Summary by Now Assist

Description

Raw HTML tags added to an HTML filed on a form are displayed in the Activity Formatter.

Steps to Reproduce

  1. Navigate to Incident > All.
  2. Open any incident record.
  3. Click the menu icon .
  4. Select Configure > Form Layout.
  5. In Create a new field, add an HTML field.
  6. Add HTML code with tags (for example, <b>TEST</b>).
  7. Add the HTML field to activity formatter.
    Note that the following is displayed instead of <b> TEST </b>:

    <p>&lt;b&gt;1&lt;/b&gt;</p>

Workaround

This is expected behavior.

 


Related Problem: PRB580731

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