The Service Creator Record Producer class (sc_cat_item_producer_service) extends the Record Producer (sc_cat_item_producer), but the added attachment does not get copied after clicking Submit and is missing from the produced record.

It is expected that the attachment be copied to the produced record after clicking Submit.

Steps to Reproduce

Reproduced on Eureka Patch 8:

  1. Activate the Service Creator plugin (com.glide.service_creator). 

Then following these steps in the attached Update Set:

  1. Go to My Service Categories > New
  2. In the Department choice list, select Customer Support
  3. Click Submit
  4. Click Create category and table
  5. Under Related Links, select Create New Service
  6. In the Service Design pop-up window, complete the Name, Request Title, and Description fields.
  7. Click Save and Publish
  8. Go to the record producer in the / list and select a record. 
  9. Add an attachment to the record using the paperclip icon.
  10. Click Submit.

Result: A u_customer_support_task record is produced, but the attachment did not get copied to it.



Until a fix is established, avoid using attachments in this version of the record producer.

Related Problem: PRB622511

Seen In

Eureka Patch 11
Eureka Patch 4
Eureka Patch 8

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:30:43