When the system property "glide.knowman.attach.fields" is set to a value of "work_notes," articles attached to the record are added to the comments field.

Steps to Reproduce

  1. Log on to a demo instance.
  2. Set the property glide.knowman.attach.fields value to work_notes.
  3. Open an existing incident with a knowledge-related term in the short description.
  4. Click the knowledge icon next to the Short description field.
  5. Select an article from the list, then click Attach to Incident.

Expected: The knowledge should be added to the incident work notes.
Actual: The article is added to the comments instead.


Add the Contextual Search Results element to form:

  1. Right-click the form header.
  2. Select Configure > Form Layout.
  3. Move Contextual Search Results from the Available column to the Selected column.
  4. Click Save.

Related Problem: PRB627253

Seen In

Fuji Patch 1
Fuji Patch 2
Fuji Patch 3

Fixed In


Associated Community Threads

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Article Information

Last Updated:2015-09-20 17:16:22