Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Customer can configure a web service to export more data then the recommended causing instance perfromance degradation/outage - Known Error
  • >
  • Knowledge Base
  • >
  • Known Error (Knowledge Base)
  • >
  • Customer can configure a web service to export more data then the recommended causing instance perfromance degradation/outage
KB0547836

Customer can configure a web service to export more data then the recommended causing instance perfromance degradation/outage


610 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

The customer configures a web service to export more data then recommended and suffers instance performance degradation when the export is run by the web service.

Steps to Reproduce

  1. The customer sets up a web service to export data.
  2. The amount of data is set too high, or there is no limit set to glide.ui.export.limit property.
  3. The export consumes too much system resource or causes database contention to the point of affecting instance performance.

Workaround

Modify property: glide.ui.export.limit to an acceptable limit to prevent over export of data.

Note: The platform checks the property that defines the format-specific export limit (see table).
Each format can have a different limit. Although this property can be set to any value, exceeding
the default export limit can impact system performance. You may want to set the property at or
below the default limit and have users export large amounts of data in smaller increments."

See Export Limit Properties in product documentation for more information.


Related Problem: PRB627918

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.