This article is a quick reference guide to the Knowledge Base articles and additional support resources that cover common notification issues and topics.

For a list of all available reference guides, see Resource Pages.

1. Product Documentation: Notification resources ServiceNow Product Documentation provides helpful information before you implement notification functionality. Check out these links for some of the most popular pages. Configure an email account Subscription-based notifications Create an email notification Preview email notifications Notification examples Email size limits Email properties		2. Knowledge: Troubleshooting notification issues Notification issues can be caused by a wide variety of factors. For more information and troubleshooting help, check out the following articles. Some links may require you to log in to HI.    Email resources Troubleshooting email notification failures Troubleshooting email notifications Troubleshooting outbound email Verifying the instance is enabled to send email Verifying a user's notification preferences How to change the format of a report to Excel in an email notification
3. Video: Notification video tutorials For our very popular video tutorials on many common notification issues, visit these links.   Introduction to the ServiceNow mail properties page Introduction to ServiceNow email notification priority weight Notification fails to create a sys_email record		4. Community: Answers to your notification questions There are many blogs, discussions, threads, and answers to your notification questions in the Community. Here are some of the most popular. Some links may require you to log in to the Community.   Fire an email notification from a scheduled job Adding Unsubscribe and Notification preference links to outbound emails Attaching an Excel file of a report to an email notification Utilizing variable information in notifications Using conditions with "catalog variables" on email notifications Troubleshooting email notifications - Send to the Event Creator Email notification dependencies to their "Sys version" and "Content type" fields Notifications - email notification weight examples Use sub-production notifications like a boss Notification not working as intended Approval image on email notification Show requested item variables in an approval notification