Notification Resources

Product documentation

• Configure an email account
• Subscription-based notifications
• Create an email notification
• Preview email notifications
• Notification example: notify task assignees
• Notification example: notify an assignment group ...
• Email size limits
• Email properties
  

Knowledge and troubleshooting

• Email resources
• Troubleshooting email notification failures
• Troubleshooting email notifications
• Troubleshooting outbound email
• Verifying the instance is enabled to send email
• Verifying a user's notification preferences
• How to change the format of a report to Excel in an email notification
  

Videos

1. Introduction to the ServiceNow mail properties page
2. Introduction to ServiceNow email notification priority weight
3. Notification fails to create a sys_email record
   

Community content

• Fire an email notification from a scheduled job
• Attaching an Excel file of a report to an email notification
• Utilizing variable information in notifications
• Using conditions with "catalog variables" on email notifications
• Troubleshooting email notifications - Send to the Event Creator
• Email notification dependencies to their "Sys version" and "Content type" fields
• Notifications - email notification weight examples
• Use sub-production notifications like a boss
• Notification not working as intended
• Approval image on email notification
• Show requested item variables in an approval notification