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Notification Resources - Support and Troubleshooting
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KB0547435

Notification Resources


6579 Views Last updated : Sep 16, 2023 public Copy Permalink English (Original)
  • English (Original)
  • Japanese
KB Summary by Now Assist

Issue

Product documentation

  • Configure an email account
  • Subscription-based notifications
  • Create an email notification
  • Preview email notifications
  • Notification example: notify task assignees
  • Notification example: notify an assignment group ...
  • Email size limits
  • Email properties

Knowledge and troubleshooting

  • Email resources
  • Troubleshooting email notification failures
  • Troubleshooting email notifications
  • Troubleshooting outbound email
  • Verifying the instance is enabled to send email
  • Verifying a user's notification preferences
  • How to change the format of a report to Excel in an email notification

Videos

  1. Introduction to the ServiceNow mail properties page
  2. Introduction to ServiceNow email notification priority weight
  3. Notification fails to create a sys_email record

Community content

  • Fire an email notification from a scheduled job
  • Attaching an Excel file of a report to an email notification
  • Utilizing variable information in notifications
  • Using conditions with "catalog variables" on email notifications
  • Troubleshooting email notifications - Send to the Event Creator
  • Email notification dependencies to their "Sys version" and "Content type" fields
  • Notifications - email notification weight examples
  • Use sub-production notifications like a boss
  • Notification not working as intended
  • Approval image on email notification
  • Show requested item variables in an approval notification



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