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This article shows how HI customer administrators and partner administrators can reset a password for users they manage.

Resetting a password for a user (Enterprise and Express customers)

  1. Log in to HI at hi.service-now.com.
  2. Click Manage Accounts > Users.
  3. Click a user Name.
  4. Click Reset Password.
    The user receives an email message containing instructions for resetting the password.

Resetting a password for a user (ServiceWatch customers)

  1. Log in to HI at hi.service-now.com
  2. Navigate to Self-Service > Administration > Manage Users.
  3. Open a user record.
  4. Click the Reset password button.
    The user receives an email message containing instructions for resetting the password.

Article Information

Last Updated:2019-11-05 05:20:40
Published:2019-11-05