The users with Can Contribute user criteria on a knowledge base should have privileges to add the most affected products by clicking on "Edit" button or add newly affected product by clicking on "New". There are currently no buttons available.

Steps to Reproduce

  1. Log in to the demo instance.
  2. Navigate to kb_knowledge_base.list.
  3. Click the record HR.
  4. Set a user in the Can Contribute list (for example, Alissa Mountjoy)
  5. Impersonate Alissa Mountjoy.
  6. Navigate to Self Service > Knowledge, and click Create Content.
  7. Save the article form by adding mandatory fields and navigating to the related list Affected Products.

Expected result: The related list Affected Products should have both New and Edit buttons available to add and create new ones.

Actual result: There are no buttons available on Affected Products related lists .


There are two possible workarounds for this issue:

  • Add the knowledge_manager role to the current user.
  • Modify the ACLs defined on the m2m_kb_ci table to grant the user write permission.

Note: Subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.

Related Problem: PRB622280

Seen In

Eureka Patch 11
Fuji Patch 4 Hot Fix 1

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:30:47