After re-activating the com.glide.ui_page plugin, the Field Watcher Context Menu option is no longer available and the element_context UI Macro is set to an older version.

Steps to Reproduce

  1. Navigate to Incident > Open.
  2. Open any incident record.
  3. Right-click on any field label and verify that the Watch <field> option is available.
  4. Navigate to System Definition > Plugins.
  5. Search for and open the UI Pages (define HTML pages and their processing) (ID is com.glide.ui_page) plugin
  6. Re-activate the plugin.
  7. Repeat steps 3-6.
    Note that the Field watcher option is not available.


Import the latest version of sys_ui_macro_79ea26e7c0a801653920d443c4d98701. You can get this macro by exporting the XML from another instance or from the Demo instance publicly available from servicenow.com, or by requesting it from Support.

Related Problem: PRB621266

Seen In

Eureka Patch 1
Eureka Patch 10
Eureka Patch 11 Hot Fix 2
Eureka Patch 2
Eureka Patch 5

Fixed In

Fuji Patch 5

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-08-23 11:47:06