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Description

HI accounts are automatically locked after five consecutive unsuccessful login attempts within a 24-hour period or if the user does not log into HI for the following number of days:

  • Commercial customers: 90 days
  • Federal customers: 60 days

If a user is locked out for any of these reasons, Customer administrators can unlock a user.

Unlock a user 

  1. Navigate to hi.service-now.com.
  2. Click Manage Accounts > Users
  3. Click a user Name in a row where the State column shows Locked out.


    Locked-out user in Enterprise customer view of HI Service Portal


  4. Click Unlock.

 

Article Information

Last Updated:2020-01-17 00:51:20
Published:2020-01-17