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Unlocking a HI user

 

Overview
HI accounts are automatically locked after five consecutive unsuccessful login attempts within a 24-hour period. Customer administrators can unlock a user. 

 

Unlock a user (Enterprise and Express customers)
  1. Navigate to hi.service-now.com.
  2. Click Manage Accounts > Users
  3. Click a user Name in a row where the State column shows Locked out.


    Locked-out user in Enterprise customer view of HI Service Portal


  4. Click Unlock.

 

Unlock a user (ServiceWatch customers)


  1. Navigate to hi.service-now.com.
  2. Click Self-Service > Administration > Manage Users.
  3. Personalize the Users list to include the Locked Out column.
  4. Click a user Name in a row where the Locked Out column shows true.
  5. Clear the Locked out option.
  6. Click Update.

 

Article Information

Last Updated:2017-01-06 11:34:39
Published:2015-03-27