Each ServiceNow customer designates one or more employees in their organization to be their customer administrators for HI, the ServiceNow Customer Service System. Customer administrators have specific privileges in HI that enable them to create and manage user records for the individuals in their organizations who use HI. Customer administrators can also reset passwords.

Before contacting ServiceNow Technical Support for issues regarding HI accounts, contact the ServiceNow customer administrator in your organization. If a customer administrator has not been identified for your organization, contact ServiceNow Technical Support or your implementation team to have the customer administrator role assigned.

Note: If you do not have a HI account, contact your customer administrator and they can create an account for you.

Identifying your Customer Administrator

These steps can be used by ServiceNow Enterprise and Express users.

  1. Navigate to
  2. Click on the user name in the upper right corner to go to the user profile.
  3. See My ServiceNow Admins for account support.



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Last Updated:2019-11-04 06:22:37