Each ServiceNow customer designates one or more employees in their organization to be their customer administrators for Now Support (HI). Customer administrators have specific privileges in Now Support (HI) that enable them to create and manage user records for the individuals in their organizations. Customer administrators can also reset passwords.
Before contacting ServiceNow Technical Support for issues regarding Now Support (HI) accounts, contact the ServiceNow customer administrator in your organization. If a customer administrator has not been identified for your organization, contact ServiceNow Technical Support or your implementation team to have the customer administrator role assigned.
Note: If you do not have a Now Support (HI) account, contact your customer administrator and they can create an account for you.
Note: If you have a Now Support (HI) account but are having trouble logging in, contact ServiceNow Technical Support to help identify your customer administrator.
Identifying your Customer Administrator
You can identify your customer administrator after you have logged in to Now Support (HI). If you are having trouble logging in, contact ServiceNow Technical Support to help identify your customer administrator.
These steps can be used by ServiceNow Enterprise and Express users.
- Navigate to hi.service-now.com
- Click on the user name in the upper right corner to go to the user profile.
- See My ServiceNow Admins for account support.