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Description

When the Printer Friendly Version action is pressed on non-form or list pages, like Home or Catalog pages, the page is just opened in a new tab/window, and the Click to Print button is not present. This is standard functionality of the Printer Friendly Version of pages, and is expected to be present in any page within the instance.

This is reproducible on all versions of the platform (verified Berlin+)

Steps to Reproduce

  1. Navigate to Incident > Open.
  2. Click on the gear icon in the upper right, and select Printer friendly version.
  3. Note that there is a Click to Print button present in the top right of the new page opened.
  4. Navigate to Self-Service > Service Catalog.
  5. Click on the gear icon in the upper right, and select Printer friendly version.
  6. Note that no Click to Print button is present.

Workaround

This issue is being investigated. More information will be provided as it becomes available. 


Related Problem: PRB623168

Seen In

Eureka Patch 13 Hot Fix 2
Eureka Patch 7
Fuji Patch 2 Hot Fix 1
Geneva Patch 6

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-04-14 08:44:16
Published:2015-02-06