Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Record link in list view becomes unclickable when updating the respective record and navigating back to the list -
  • >
  • Knowledge Base
  • >
  • Known Error (Knowledge Base)
  • >
  • Record link in list view becomes unclickable when updating the respective record and navigating back to the list
KB0547158

Record link in list view becomes unclickable when updating the respective record and navigating back to the list


2340 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

When in a list view and you click on a record link, then update it and navigate back to the list, the link disappears after a moment and the record link is un-clickable.

This happens when:
1. The List Control has the 'Omit edit button' checked.
2. The first column is occupied by a reference field. The subsequent column would then be the link to the record itself.

When the link disappears, an Ajax request goes out to the 'com.glide.ui_list_edit.AJAXListEdit' processor and the response comes back without a link for that record link, so it disappears.

Steps to Reproduce

Reproducible in Fuji and Eureka.

Pre-requisites:

  1. Log in to a demo.
  2. Navigate to a list (such as sc_task.list).
  3. Right-click on any column header and select Configure > List Control.
  4. Place a check on the Omit edit button field then click Update.
  5. Modify the list layout (go to Configure > List Layout).
  6. Add a reference field and move it to the top of the selected list (such as the Request field on the sc_task list).

To reproduce the issue:

  1. Log in to the demo.
  2. Navigate to a list (such as sc_task.list).
  3. Click on the Record link (not the link for the Reference field).
  4. Make a change to the record and submit it. You will be taken back to the list.

Expected behavior:
The list is rendered and we can see all records having a link.

Actual behavior:
The list is rendered, the record we just edited has the link, and then the link disappears.

 

Workaround

Move the reference field(s) so that it is not the first column in the list. This ensures that the first column is the one that takes you to the record.


Related Problem: PRB623148

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.