Troubleshooting UI policies
When UI policies are not working as expected, there can be a number of causes for this behavior. This article covers the most common factors that contribute to this issue. It is important to remember that UI policies are client-side rather than server-side. For this reason, other client side components can affect UI policies.
Symptoms may include the following:
- Field removed from form
- Cannot change field
- Form is broken
- UI policy not working
- UI action not working
- Client scripts not working
- Form sections not loading
- Fields not visible
- Mandatory field not working
Determine whether any of the troubleshooting steps below are true for your environment. Each step provides a link to an article that can help you eliminate possible common causes and take corrective action as necessary.
- Determine if your UI policy is disabled or another UI policy is taking precedence. For more information, see KB0547064: Determining if your UI policy is disabled.
- Determine if your client script is disabled or interfering. For more information, see KB0547067: Determining if your client script is disabled.
- Determine if you have any script errors, including client-side Java script errors. For more information, see KB0547069: Determine if there are client-side script errors.
- Determine if there is an issue with your browser version. For more information, see KB0547068: Determine if there is a browser version issue.
- Determine if there is a bad or missing element on the form. For more information, see KB0547070: Determine if there is a bad or missing element on a form.
|Note: If your problem still exists after trying the steps in this article: Submit an incident to Technical Support and note this Knowledge Base article ID (KB0547063) in the problem description. For more information, see Customer Support.|