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Description

Canceling a request on the order status screen navigates away from the service catalog and to home.do.

Steps to Reproduce

No steps to reproduce available at this time.

Workaround

The problem is fixed in a future release (see Fixed In information below). Alternatively, the following workaround can be applied:

Change the following line in the CatalogTransactionCancel Script Include:

return gs.getSession().get().getStack().purge('com.glideapp.servicecatalog');

To the following:

var catalogId = this.request.getParameter("sysparm_catalog");
var catalogView = this.request.getParameter("sysparm_catalog_view");
return GlideappCatalogURLGenerator.getContinueShoppingUrl(catalogId, catalogView); 

Note: Please remove the customer update for this file if further updates to this script include are required.

Updates: https://[instance name].service-now.com/sys_update_xml_list.do?sysparm_query=name%3Dsys_script_include_8f8ad937c0a8002700fa2904d816453d


Related Problem: PRB621773

Seen In

CCA 6

Fixed In

Geneva
Helsinki

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-01-29 09:41:07
Published:2015-01-21