When a List Calculation is defined on a Related List and the record is exported as a PDF, the 'Total' text before the calculation can be split into multiple lines.

Steps to Reproduce

  1. Navigate to Incident > Create New.
  2. Create a new incident with:
    • Impact: 1 - High
    • Urgency: 1 - High
  3. Right-click on the header and select Save
    The record should now have a Task SLAs Related List with a Priority 1 resolution (8 hour) SLA associated.
  4. Right-click on the Actual elapsed percentage column and select Configure > List Calculations.
  5. Click Total Value.
  6. Press OK.
  7. Right-click on the header and select Export > PDF (Portrait).
    When you view the PDF, the word "Total" beneath the SLA is split into 2 lines. Larger list exports can even split this into 5 lines.


There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.

Related Problem: PRB621220

Seen In

Eureka Patch 5

Fixed In


Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-07-01 13:54:16