When hiding mandatory fields on an order guide, the tab appears to be mandatory and prevents the user from switching tabs and ordering. Mandatory fields can be hidden using client scripts, therefore the mandatory flag should be unset in the same script.
Hidden variables causing order guide tab to show as required even though no input is required
We have introduced the Order Status page in Order guide. When going back from the order status page the tabs in the order guide are still showing mandatory
An issue on the order guide started after the upgrade.
To avoid this enforcement in all order guides:
- Navigate to Service Catalog > Catalog Policy > Properties.
- Locate the property named Validate mandatory fields when switching tabs in 'Choose Options' section of Order Guides (glide.sc.guide.tab.validate).
- Clear the Yes option.
For more information, see Avoid Enforcement of a Mandatory field in the product documentation.
Related Problem: PRB602501