The glide.attachment.extensions property allows administrators to block certain attachment types. However, the system allows blocked attachment types when they are attached to inbound emails.

Steps to Reproduce

1. Navigation to sys_properties.list
2. Go to glide.attachment.extensions.
3. Create a list of accepted extensions (for example, jpeg, jpg, bmp, png, gif, tif, pdf, doc, docx, xls, xlsx, ppt, pptx, pdf, txt, csv, log, pst, eml).
4. Save/Update.
5. Create a new incident.
6. Attach a test Microsoft Power Project (mpp) file (A file recognition error should appear).


If you are able to upgrade, review the Fixed In field to determine the versions that have a permanent fix to this issue.

Related Problem: PRB598555

Seen In

Berlin Patch 7 Hot Fix 1
Dublin Patch 5
Fuji Patch 10
Fuji Patch 3
Fuji Patch 7 Hot Fix 5

Fixed In


Associated Community Threads

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Article Information

Last Updated:2016-01-26 08:03:16