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Description

The warning message for the attachment size is missing in some browsers.

Steps to Reproduce

1. Log in to demo instance using two different browsers,  IE9 and Chrome.
2. Navigate to All Properties. Filter [com.glide.attachment.max_size].
3. Set the value to any number, for example 2 or 10. 
4. Navigate to Incident > Open. Open one of the incidents and try to attach a file more than value you set in.
5. Repeat step 4 using IE9 and Chrome.
6. In Chrome, you can see the alert box: [attachment file is 5MB. The maximum file size is 2MB].
7. In IE9, there is no alert message is coming, and the upload window keeps uploading the attachment but never finishes.
8. If you navigate to System Logs > Error, you will see the below error in both browsers: 
Attachment size exceeds the limit of 2MB, configured by com.glide.attachment.max_size.

ACTUAL:
In IE9 there is no alert message coming.

EXPECTED:
In the IE browser, the alert message should display the same as Chrome: Attachment size exceeds the limit of 2MB, configured by com.glide.attachment.max_size.

Workaround

If you are able to upgrade, review the Fixed In field to determine the versions that have a permanent fix to this issue.


Related Problem: PRB619399

Seen In

Eureka Patch 6
Eureka Patch 7

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2015-06-05 11:57:37
Published:2015-01-20