Within the service catalog shopping cart widget, both the Back to Catalog and Continue Shopping do not work as expected when loading any catalog item using the Try It button. The buttons may direct you to an incorrect place. For example, after an order is placed and the Order Status screen is displayed, the Continue Shopping button may direct to the instance homepage instead of the catalog homepage.
To verify the instance has this issue:
  1. Navigate to Catalog > Maintain Items.
  2. Select any item (for example, iPhone).
  3. Click the Try It button.
The following error (exception) is thrown when loading the page containing the two buttons (Continue Shopping and Back to Catalog) in the logs. To see the error, navigate to System Logs > All.

com.glideapp.servicecatalog.CatalogException: Could not find CMS Site Id
Caused by error in Script Include: 'GlideappCatalogURLGenerator' at line 96
93: return SNC.CatalogURLGenerator.getBrowsingContextCategorySysID();
94: }
95: GlideappCatalogURLGenerator.getContinueShoppingUrl = function(catalogID, catalogView) {
==> 96: return SNC.CatalogURLGenerator.getContinueShoppingUrl(catalogID, catalogView);
97: }
98: GlideappCatalogURLGenerator.getBreadcrumbURLPrefix = function(isCMS, gjcObject) {
99: return SNC.CatalogURLGenerator.getBreadcrumbURLPrefix(isCMS, gjcObject);

Note: Dublin and earlier releases are not affected by this issue and work as expected.

Steps to Reproduce

Scenario 1:

  1. Open the Service Catalog.
  2. Open the catalog item named Apple iPad 3 in the hardware category (or using the Try It button of the catalog item).
    Note that the warning is generated in sys_log.
  3. Click Add to Cart.
  4. Click Edit Cart.
    Note the warning generated in sys_log as the Shopping Cart page loads.
  5. Click Continue shopping.
    Note that nothing happens.
  6. Click Check Out.
    Note the warning generated in sys_log as the Order Status page loads.
  7. Click Back to catalog or Continue shopping.
    Note that nothing happens.

Scenario 2:

  1. Navigate to the Service Catalog homepage.
  2. From Top Requests, select an item.
  3. Click Order Now.
  4. Click Continue shopping.
    Note that it redirects to Homepage not Catalog homepage.


This problem cannot be remedied by a workaround. If possible, upgrade your instance to one of the options listed in the Fixed in section below.

Related Problem: PRB615817

Seen In

Eureka Patch 1 Hot Fix 2
Eureka Patch 2
Eureka Patch 4 Hot Fix 1
Eureka Patch 5
Eureka Patch 6
Eureka Patch 6 Hot Fix 2
Eureka Patch 7
Eureka Patch 7 Hot Fix 4
Eureka Patch 8

Fixed In

Eureka Patch 7 Hot Fix 1

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2015-11-18 08:30:18