In the chat window, the system does not allow the cursor to be placed on a misspelled character to correct the error.

Prerequisite :

  1. In a base system instance, install the Chat plugin.

Steps to reproduce:

  1. Login to a base system instance in two different browsers and impersonate two different users.
    • In Chrome login as Abel Tuter and navigate to https://demoxxx.service-now.com/ess/ and click on Service Desk Chat to initiate chat with a service desk agent .
    • In IE9/10/11 login as David Loo as Chat user. Navigate to Social IT > Chat to open the Chat desktop. 
  2. In IE browser as David Loo, answer the waiting chat from Abel Tuter in the Chrome browser. 
  3. Type some misspelled text.
  4. Try to place the cursor on the misspelled character to correct the error.
    Notice that in IE you are not able to place the cursor on the character. You
     are also not able to copy the text in IE. If you hover over the cursor on the text and right-click, you are able to see the spell check suggestions in IE11.


There is no workaround for this Known Error at this time.


Related Problem: PRB618904

Seen In

Eureka Patch 7 Hot Fix 1

Fixed In


Associated Community Threads

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Article Information

Last Updated:2015-01-23 15:09:08