When using Drag and Drop to add an attachment that has Cyrillic characters in the file name, the record is being attached with a different file name.

Steps to Reproduce

  1. Navigate to Incident > Open.
  2. Select any record.
  3. Drag and drop a text file containing Cyrillic characters into the header to attach.
    Note that the file name is displaying as expected.
  4. Refresh the page.
    The attachment is named " !! "


There is currently no known workaround for this issue. If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.

Related Problem: PRB618546

Seen In

Dublin EA 7
Eureka Patch 2
Fuji Patch 11
Fuji Patch 3

Fixed In

Fuji Patch 6

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-07-19 07:26:51