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Description

'Close Incident' UI action reverts to an older date.

Steps to Reproduce

After upgrading, view the Close Incident button, which reverts to an older version. 

Workaround

There are two possible workarounds which can be used to provide relief from this issue:

  • You can deactivate the Close Incident UI action, or 
  • You can change the fields below on the Close Incident UI action back to their pre-upgrade values, for example:

    Condition: current.incident_state == 6 && (gs.hasRole("itil_admin") || gs.getUserID() == current.caller_id) 
    Script: current.incident_state = 7; current.update();


Related Problem: PRB597238

Seen In

Dublin EA 8
Dublin Patch 1
Dublin Patch 2
Dublin Patch 3
Eureka Patch 5 Hot Fix 1
Eureka Patch 7
Eureka Patch 8

Fixed In

Geneva
Helsinki

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-03-11 11:49:59
Published:2014-12-09