The Workflow column on the Knowledge [kb_knowledge] table displays the stage of each knowledge article. When this column is displayed in the list view of the Knowledge table, it may cause the list to load slowly.

Steps to Reproduce

  1. Navigate to Knowledge > All.
  2. Ensure that the Workflow column is visible.

Note that the list loads slowly.


As a temporary workaround change the Workflow field type from Workflow to String.

  1. Open any knowledge article
  2. Right-click the Workflow field label and select Configure Dictionary.
  3. Change the Type field value to String.
  4. Save the record.

Related Problem: PRB584123

Seen In

Berlin Patch 5 Hot Fix 2
Calgary Patch 2 Hot Fix 5
Dublin EA 8
Dublin Patch 3
Eureka Patch 11 Hot Fix 2
Eureka Patch 4 Hot Fix 1
Eureka Patch 7
Eureka Patch 8

Fixed In


Associated Community Threads

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Article Information

Last Updated:2016-05-23 05:10:28