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Not able to access ServiceNow WSDL for web services 



Symptom


  • No response when trying to access WSDL
  • Getting 403 forbidden or 401 unauthorized response when accessing WSDL


Solution


  • Check ACLs and authentication information of the caller.
  • WSDL retrieval requires authentication information and at least the soap_query role.
  • The customer administrators can turn off security for WSDL retrieval by disabling the authentication-required property from the web services property page and ACL requirements from the ACL table.

Article Information

Last Updated:2015-12-29 09:19:18
Published:2015-12-29