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Enabling mutual Authentication for Outbound SOAP and REST - Support and Troubleshooting
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  • Enabling mutual Authentication for Outbound SOAP and REST
KB0546238

Enabling mutual Authentication for Outbound SOAP and REST


2119 Views Last updated : Aug 24, 2022 public Copy Permalink
KB Summary by Now Assist

Issue

Some web service providers may require mutual authentication and reject requests made without mutual authentication.

Symptoms

  • Outbound web services from a ServiceNow instance are unable to communicate with a web service provider that requires mutual authentication.
  • Web service authentication fails after configuring SAML with a different keystore.

Cause

Mutual authentication must be configured on the ServiceNow instance.

Resolution

Configure the mutual authentication properties on your ServiceNow instance. Details about setting these properties are available in the product documentation: Outbound SOAP mutual authentication.


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