Enabling mutual authentication for outbound SOAP and REST

 

Problem

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Some web service providers may require mutual authentication and reject requests made without mutual authentication. 

 

Symptoms

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• Outbound web services from a ServiceNow instance are unable to communicate with a web service provider that requires mutual authentication.
• Web service authentication fails after configuring SAML with a different keystore.

  

Cause

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Mutual authentication must be configured on the ServiceNow instance.

 

Resolution

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Configure the mutual authentication properties on your ServiceNow instance. Details about setting these properties are available in the Outbound SOAP mutual authentication product documentation.