ServiceNow KB: Enabling mutual Authentication for Outbound SOAP and REST (KB0546238)

Enabling mutual authentication for outbound SOAP and REST

Problem

Some web service providers may require mutual authentication and reject requests made without mutual authentication.

Symptoms

Outbound web services from a ServiceNow instance are unable to communicate with a web service provider that requires mutual authentication.
Web service authentication fails after configuring SAML with a different keystore.

Cause

Mutual authentication must be configured on the ServiceNow instance.

Resolution

Configure the mutual authentication properties on your ServiceNow instance. Details about setting these properties are available in the Outbound SOAP mutual authentication product documentation.

Notifications