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Description

The OOB client script Custom Knowledge Search on the [hr_case] table adds a specific condition in [kb_knowledge].[topic], line 8:

url += "&sysparm_query=topic=Human Resources";

This causes knowledge base articles not to be retrieved for [hr_case] records when OOB knowledge content is modified by topic or category.

OOB knowledge topics are:

  • Applications
  • Human Resources
  • Policies

 

Workaround

Remove line 8 from the client script:

url += "&sysparm_query=topic=Human Resources";

 


Related Problem: PRB613431

Seen In

Eureka Patch 5 Hot Fix 1

Associated Community Threads

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Article Information

Last Updated:2015-06-23 08:24:40
Published:2014-11-10