Description
The OOB client script Custom Knowledge Search on the [hr_case] table adds a specific condition in [kb_knowledge].[topic], line 8:
url += "&sysparm_query=topic=Human Resources";
This causes knowledge base articles not to be retrieved for [hr_case] records when OOB knowledge content is modified by topic or category.
OOB knowledge topics are:
- Applications
- Human Resources
- Policies
Workaround
Remove line 8 from the client script:
url += "&sysparm_query=topic=Human Resources";
Related Problem: PRB613431