An Access Control rule may limit visibility to records in knowledge search, but does not handle the record count appropriately.

 

1. Open the kb_knowledge read record ACL, and remove the Public role from the Requires role related list.
2. Replace the script with:
   if(current.category=='Outlook' && !gs.hasRole('admin'))
   answer = 'false';
   else
   answer = 'true';
3. Log out as Admin and log back in as Joe Employee.
4. Navigate to Self-Service > Knowledge and search Outlook.
5. Notice that no results appear, in particular, the page count is hidden.

If you are able to upgrade, review the Fixed In field to determine the versions that have a permanent fix to this issue. If an upgrade is not possible, follow these steps:

1. Download the attached xml file or from this link containing the updated UI Page with more validations for VCR.
2. If you are an administrator with elevated privileges, follow the steps below to replace your UI page:
1. Navigate to System UI > UI Pages.
2. Right-click on the list header and select Import XML.
3. Choose the downloaded XML file.
4. Click Upload.