"sys_created_by" and "sys_updated_by" are varchar(40) on "task" table.
"user_name" on "sys_user" table is varchar(100)

If a user has a "user_name" over 40 characters, "sys_created_by" or "sys_updated_by" truncates the value when a record is created or updated..

Steps to Reproduce

  1. Create a user with a user ID longer than 40 characters.
  2. Impersonate the user.
  3. Create a new incident.
  4. Personalize the Incident list to show the Created by and Updated by columns.
    Note that the user ID is truncated to 40 characters in the Created by and Updated by columns.


There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.

Related Problem: PRB604733

Seen In

Dublin EA 8
Dublin Patch 5
Fuji Patch 10 Hot Fix 9
Fuji Patch 11
Helsinki Patch 3

Fixed In


Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-03-01 06:46:32