If an email address is specified as a notification recipient and the address matches a user's email address but has different capitalization, a null pointer exception may occur.

Steps to Reproduce

  1. Open any incident record.
  2. Add a user email address to the watch list, but change the case of the name. For example, if you have a user named abel.tuter@acme.com, add the the user email address Abel.tuter@acme.com.
  3. Enter text in the Additional comments field.
  4. Save the record.
  5. Navigate to System Logs > System Log > Errors.
    Note the null pointern exception error.


Correct the manually entered email address so the capitalization matches the email address in the User record.

Related Problem: PRB608307

Seen In

Berlin Patch 12
Eureka Patch 3 Hot Fix 1
Eureka Patch 4 Hot Fix 1

Fixed In


Associated Community Threads

There is no data to report.

Article Information

Last Updated:2015-09-28 08:22:57