When creating a request in Service Catalog through 'Ask a Question', an error occurs stating the page help_thank_you.do is missing.
The service catalog record producer 'Ask a Question':

Service Catalog > Request Service or Equipment > Ask a Question

It contains in its script field a redirect to a non-existing page:
producer.redirect = "help_thank_you.do";

When filling the page and clicking on Submit, the 404 error message appears with the page help_thank_you.do not found.

Steps to Reproduce





  • Filter -> Service Catalog -> Catalog Definition -> Record Producers
  • Open the record with name of "Ask a Question"
  • Click the tab "What it will contain"
  • Locate the Script field and remove the following line:
  • producer.redirect = "help_thank_you.do";
  • Save the record

Related Problem: PRB606736

Seen In

Eureka Patch 1
Eureka Patch 11
Eureka Patch 2 Hot Fix 1

Fixed In


Associated Community Threads

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Article Information

Last Updated:2015-10-05 10:14:14