Document mode in F12 Developer Tools is set to 7 by default on IE 9, 10, and 11 if service-now.com is treated as an intranet site. This causes UI14 to fail when accessing a Eureka instance. Users should try to figure out why service-now.com is being treated as an intranet site on their local machine.

Steps to Reproduce

  1. Using IE 9, IE 10 or IE 11, log into a Eureka instance.
  2. Open F12 Developer Tools.
  3. Go to Emulation.
    The Document mode is set to 7 and so UI14 is not loaded.


  1. Log into your instance.
  2. Open F12 Developer Tools in Internet Explorer and go to Emulation.
  3. Change the Document mode to 9 and User agent string to Internet Explorer 9.
  4. Log out and then log in again.

Another option is to open Compatibility View Settings on Internet Explorer and clear the Display intranet sites in Compatibility View option.

Related Problem: PRB601370

Seen In

Dublin Patch 3
Eureka Patch 1 Hot Fix 2
Eureka Patch 11 Hot Fix 2
Eureka Patch 13 Hot Fix 5
Eureka Patch 2
Eureka Patch 3 Hot Fix 1
Eureka Patch 4 Hot Fix 1
Eureka Patch 7
Fuji Patch 11
Fuji Patch 2

Fixed In

Eureka Patch 4

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-10-20 15:59:18