Catalog UI Policies does not save conditions when the value of the variable in the condition contains a comma. This is happening because IS ONE OF conditions comma separate values.

 

1. Navigate to Service Catalog > All Variables.
2. Search for and select Name = data_plan.
3. In the Question Choices related list, click New.
   Text: Test, Comma
   Value: Test, Comma
   
4. Click Submit.
5. Navigate to Service Catalog > Catalog UI Policies.
6. Click New.
   Catalog item: Apple iPhone 5
   Short Description: Test Comma Variable
   Catalog Conditions: data_plan IS Test, Comma
7. Right click on the header and click Save.
   The catalog condition is reset to data_plan IS -- None --

Remove the commas from the values of your variables. The commas can remain in the label without issue.