Catalog UI Policies does not save conditions when the value of the variable in the condition contains a comma. This is happening because IS ONE OF conditions comma separate values.

Steps to Reproduce


  1. Navigate to Service Catalog > All Variables.
  2. Search for and select Name = data_plan.
  3. In the Question Choices related list, click New.
    Text: Test, Comma
    Value: Test, Comma
  4. Click Submit.
  5. Navigate to Service Catalog > Catalog UI Policies.
  6. Click New.
    Catalog item: Apple iPhone 5
    Short Description: Test Comma Variable
    Catalog Conditions: data_plan IS Test, Comma
  7. Right click on the header and click Save.
    The catalog condition is reset to data_plan IS -- None --


Remove the commas from the values of your variables. The commas can remain in the label without issue.


Related Problem: PRB608394

Seen In

Eureka Patch 3 Hot Fix 1
Fuji Patch 5

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:30:45