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Global Search to Knowledge Search Group Results Not Functioning Correctly - Known Error
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  • Global Search to Knowledge Search Group Results Not Functioning Correctly
KB0541483

Global Search to Knowledge Search Group Results Not Functioning Correctly


736 Views Last updated : Apr 8, 2025 public Copy Permalink
KB Summary by Now Assist

Description

When searching for a term using global search, results from the knowledge base are returned, but if I click on the Knowledge search results group header, I receive the error: "Your search term - - did not return any results."

Steps to Reproduce

  1. Search for computer (with or without quotes) in the global search.
  2. Click the Knowledge Base search results group header directly above the returned results.

Workaround

Until this problem is resolved, complete searches using the Knowledge Search available here: hi.service-now.com/kb_home.do.


Related Problem: PRB608286

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