When an export is done using the ' Import template' and save the excel file is locally saved. The import template is blank when a related list is included as a part of the List view.

Steps to Reproduce


Navigate to the Incident List view and personalize the List Layout.
Add a caller and save the record.
Navigate to list all the Open Incidents, right-click the form header, and select Import.
Select 'Insert' and click on Create Excel Template.
Select Download to download the template.


There is no workaround for this Known Error at this time.

Related Problem: PRB600356

Seen In

Dublin EA 1
Dublin EA 8
Dublin Patch 1
Dublin Patch 5
Eureka Patch 1
Eureka Patch 1 Hot Fix 2
Eureka Patch 2
Eureka Patch 4
Eureka Patch 4 Hot Fix 1
Eureka Patch 5
Eureka Patch 5 Hot Fix 1

Fixed In

Dublin Patch 6

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-05-04 09:29:35