When suite components of software suite models specify multiple suite parents, the software models' licenses are not counted correctly. 

For example:

  • there are two suite parents named Adobe Systems Adobe Bundle and Adobe Systems Adobe Bundle 2
  • there is a software model named Adobe Systems Acrobat 9.0

Then, the following is done:

  1. Adobe Systems Acrobat 9.0 is added to both of the suite parent's suite components tags. 
  2. A software counter named Adobe Systems Adobe Bundle Counter 1 is created.
  3. In the software model, Adobe Systems Adobe Bundle is selected and Count licenses is clicked.
  4. The Count Software License scheduled job is executed.

    The resulting count is 0 when greater than 0 installs exist.


There is no workaround for this Known Error at this time.
Related Problem: PRB605856

Seen In

Eureka Patch 1 Hot Fix 2

Fixed In


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Article Information

Last Updated:2014-09-16 16:47:52