When you import a Microsoft Project file, project resources should be imported if the user exists in ServiceNow. The resource name should be an exact match for the user name in ServiceNow or the resource is ignored. If the exact match is found, the assigned_to should be populated with the user for the task.

Steps to Reproduce

  1. Navigate to Project > Administration > Import Project.
  2. Import a Microsoft Project with resources.
    Note that the resources assigned to the task are not imported, even if they match a user in the ServiceNow instance.


If you are able to upgrade, review the Fixed In field to determine the versions that have a permanent fix to this issue.

Subscribe to this known error article (click the Subscribe button at the top of the article) to receive notifications when more information is available about this issue.

Related Problem: PRB607375

Seen In

Eureka Patch 1 Hot Fix 2
Eureka Patch 2

Fixed In


Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-05-05 09:15:57