Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
The list search magnifying glass icon is disabled if the breadcrumb filter contains an OR statement -
  • >
  • Knowledge Base
  • >
  • Known Error (Knowledge Base)
  • >
  • The list search magnifying glass icon is disabled if the breadcrumb filter contains an OR statement
KB0541054

The list search magnifying glass icon is disabled if the breadcrumb filter contains an OR statement


4936 Views Last updated : Mar 17, 2025 public Copy Permalink
KB Summary by Now Assist

Description

Adding a filter to a list of records that uses an OR statement, the list search icon in the upper left of the list becomes disabled.

Steps to Reproduce

 

  1. Bring up a list of incidents.
  2. Add a breadcrumb filter with an OR condition.
  3. Note that the List Search icon (magnifying glass) becomes disabled.

 

Workaround

This behaviour is by design. The search functionality currently supports queries that include AND, but does not support OR.


Related Problem: PRB606829

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.