The "Add/Remove Multiple" button on glide_list fields is not available on new records. It only works on existing records.

Steps to Reproduce

  1. Log in to the demo instance.
  2. Navigate to Incident > Create New.
  3. Right click on the header and select Personalize > Form Layout.
  4. In the Create new field section, and enter the following:
    Name: Test
    Type: List
    Table to reference: Problem [problem]
  5. Add and Save. This will take you back to the Incident form.
  6. Expand the new Test field.
    Note that the Add/Remove Multiple icon does not display. This displays on existing records.


This behavior is by design in all ServiceNow versions.

Related Problem: PRB607065

Seen In

Aspen Patch 2 Hot Fix 5
Dublin Patch 3
Eureka Patch 10
Eureka Patch 2
Geneva Patch 4
Helsinki Patch 3
SR - SecOps - Configuration Compliance - New York 2019 Q3
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-09-04 21:10:53