Learn about all the new features and improvements on Now Support (HI) such as the new Instance Upgrade Management dashboard, and the Customer Self-Service Portal.

For information about Agent Workspace, including how it works with Chat and Advanced Work Assignment, visit the links on this page.

For information about setting up and configuring components that enable Authentication in ServiceNow such as LDAP integration, SAML 2.0, and configuring ADFS 2.0 to communicate with SAML 2.0, visit the links on this page.

For information about Chat, including Connect, Advanced Work Assignment, and how it works with Agent Workspace, visit the links on this page.

For information about cloning data from one instance to another, particularly cloning a production instance over an existing sub-production instance before developing or testing changes, visit the links on this page.

For information about CMDB in ServiceNow, including configuration management, asset management, CIs, and troubleshooting, visit the links on this page.

For information about content management, including administering sites, best practices, planning sites, building sites, designing pages, and troubleshooting, visit the links on this page.

For information about the ServiceNow Discovery application that finds computers and other devices connected to an enterprise's network or the (MID) Server that runs communication and movement of data between the ServiceNow platform and external applications, visit the links on this page.

For information about Edge Encryption, including installation, requirements, scaling for proxies, cloning an instance when using Edge Encryption, and debugging, visit the links on this page.

For information about managing email in ServiceNow, such as configuring email, controlling email notifications, and defining inbound email actions, visit the links on this page.

For information about importing and exporting in ServiceNow, such as import sets, scheduling imports, transform maps, and exporting XML files, visit the links on this page.

For information about Knowledge v3, including migrating to v3, key differences between v2 and v3, features, and upgrading best practices, visit the links on this page.

For information about the ServiceNow Mobile Apps Configuration, Agent Mobile App, Now Mobile App, Classic Mobile App.

For information about ServiceNow on mobile devices, including using the interface, configuring the interface, adding UI actions, and scripting, visit the links on this page.

For information about configuring notifications, specifically configuring and using email, subscriptions, and company contacts that enable usage of email notifications, visit the links on this page.

For information about ODBC in ServiceNow, such as installing, configuring, using, and troubleshooting ODBC, visit the links on this page.

For information about project management, including creating projects updating projects, recalculations, and integrating project management with other modules, visit the links on this page.

For information about reporting features and functions in ServiceNow, including information on scheduling reports, running reports, and reporting on specific statistics, visit the links on this page.

For information about Service Catalog, including setting up one or multiple catalogs, designing items, setting properties, customizing, debugging, and using variables, visit the links on this page.

For information about SLAs and troubleshooting common issues related to them, visit the links on this page.

For information about update sets in ServiceNow, including how to use and administer update sets, completing and retrieving update sets, and best practices, visit the links on this page.

For information about upgrading features and functions in ServiceNow, including information on how to request or schedule an upgrade, best practices, and managing upgrades, visit the links on this page.

For information about basic UI elements in ServiceNow such as actions, pages, macros, scripts and customization, and resources that provide helpful troubleshooting information for UI problems, visit the links on this page.

For information about Virtual Agent, including the Web Client, the Designer, NLU and Live Agent Hand-off, visit the links on this page.

For information about workflows that automate multi-step processes in ServiceNow, particularly creating workflows with the Graphical Workflow Editor, administering, adding activities, and using variables with workflows, visit the links on this page.