Notifications

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Description

These resource pages contain links to relevant HI Knowledge Base articles, Product Documentation pages, Community threads, and videos.

Release notes

Check the features of the latest releases of our products.

Using Now Support (HI)

Learn about all the new features and improvements on Now Support (HI) such as the new Instance Upgrade Management dashboard, and the Customer Self-Service Portal.

Agent Workspace Resources

For information about Agent Workspace, including how it works with Chat and Advanced Work Assignment, visit the links on this page.

Authentication Resources

For information about setting up and configuring components that enable Authentication in ServiceNow such as LDAP integration, SAML 2.0, and configuring ADFS 2.0 to communicate with SAML 2.0, visit the links on this page.

Chat (Connect and Advanced Work Assignment) Resources

For information about Chat, including Connect, Advanced Work Assignment, and how it works with Agent Workspace, visit the links on this page.

Cloning Resources

For information about cloning data from one instance to another, particularly cloning a production instance over an existing sub-production instance before developing or testing changes, visit the links on this page.

CMDB Resources

For information about CMDB in ServiceNow, including configuration management, asset management, CIs, and troubleshooting, visit the links on this page.

CMS Resources

For information about content management, including administering sites, best practices, planning sites, building sites, designing pages, and troubleshooting, visit the links on this page.

Discovery and MID Server Resources

For information about the ServiceNow Discovery application that finds computers and other devices connected to an enterprise's network or the (MID) Server that runs communication and movement of data between the ServiceNow platform and external applications, visit the links on this page.

Edge Encryption Resources

For information about Edge Encryption, including installation, requirements, scaling for proxies, cloning an instance when using Edge Encryption, and debugging, visit the links on this page.

Email Resources

For information about managing email in ServiceNow, such as configuring email, controlling email notifications, and defining inbound email actions, visit the links on this page.

Import and Export Resources

For information about importing and exporting in ServiceNow, such as import sets, scheduling imports, transform maps, and exporting XML files, visit the links on this page.

Knowledge v3 Resources

For information about Knowledge v3, including migrating to v3, key differences between v2 and v3, features, and upgrading best practices, visit the links on this page.

Mobile App Resources

For information about the ServiceNow Mobile AppsĀ Configuration, Agent Mobile App, Now Mobile App, Classic Mobile App.

Mobile User Interface Resources

For information about ServiceNow on mobile devices, including using the interface, configuring the interface, adding UI actions, and scripting, visit the links on this page.

Notifications Resources

For information about configuring notifications, specifically configuring and using email, subscriptions, and company contacts that enable usage of email notifications, visit the links on this page.

ODBC Resources

For information about ODBC in ServiceNow, such as installing, configuring, using, and troubleshooting ODBC, visit the links on this page.

Project Management Resources

For information about project management, including creating projects updating projects, recalculations, and integrating project management with other modules, visit the links on this page.

Reporting Resources

For information about reporting features and functions in ServiceNow, including information on scheduling reports, running reports, and reporting on specific statistics, visit the links on this page.

Service Catalog Resources

For information about Service Catalog, including setting up one or multiple catalogs, designing items, setting properties, customizing, debugging, and using variables, visit the links on this page.

SLA Resources

For information about SLAs and troubleshooting common issues related to them, visit the links on this page.

Update Set Resources

For information about update sets in ServiceNow, including how to use and administer update sets, completing and retrieving update sets, and best practices, visit the links on this page.

Upgrading and Patching Resources

For information about upgrading features and functions in ServiceNow, including information on how to request or schedule an upgrade, best practices, and managing upgrades, visit the links on this page.

User Interface Resources

For information about basic UI elements in ServiceNow such as actions, pages, macros, scripts and customization, and resources that provide helpful troubleshooting information for UI problems, visit the links on this page.

Virtual Agent Resources

For information about Virtual Agent, including the Web Client, the Designer, NLU and Live Agent Hand-off, visit the links on this page.

Workflow Resources

For information about workflows that automate multi-step processes in ServiceNow, particularly creating workflows with the Graphical Workflow Editor, administering, adding activities, and using variables with workflows, visit the links on this page.

Article Information

Last Updated:2020-09-18 01:52:01
Published:2020-09-18