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Description

Reference in 2 Business Rules is creating confusion in the activities filtered list in Request Item records. These BRs are setting the stage value to read (Empty).

Example:
2013-08-01 04:49:30:PM Service-now: Chad Austin [maint,admin,it - Changed: Stage
Stage: (Empty) was: Waiting for Approval

2013-08-01 04:48:57:PM Service-now: Chad Austin [maint,admin,it - Changed: Approval
Approval: Requested was: Not Yet Requested

2013-08-01 04:48:56:PM Service-now: Chad Austin [maint,admin,it - Changed: Approval, Stage, State
Approval: Not Yet Requested
Stage: Waiting for Approval by Aaron Passer
State: Open

The workflow sets the Stage to the default value of waiting for approval, but then the Business rules change the Audit history to Stage: (Empty)

This can be remedied by commenting out the following lines in the following BRs....

A. Cascade Request Approval to Request Item line 43 // gr.stage = "request_approved";
B. Items Added After Request Approved line 14 // current.stage = "request_approved";

Steps to Reproduce

Workaround

Comment out the script lines indicated below in the following business rules:

Cascade Request Approval to Request Item

line 43:    gr.stage = "request_approved";

Items Added After Request Approved

line 14:    current.stage = "request_approved";


Related Problem: PRB587991

Seen In

Berlin Patch 3 Hot Fix 1
Dublin Patch 3 Hot Fix 1

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Article Information

Last Updated:2016-07-25 12:40:08
Published:2014-09-23