Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Suggestions displaying Value rather than Translated Label - Known Error
  • >
  • Knowledge Base
  • >
  • Known Error (Knowledge Base)
  • >
  • Suggestions displaying Value rather than Translated Label
KB0540182

Suggestions displaying Value rather than Translated Label


639 Views Last updated : Oct 17, 2023 public Copy Permalink
KB Summary by Now Assist

Description

A string defined as a suggestion type Choice is displaying the label when a value is selected, instead of the translated value.

Steps to Reproduce

  1. Navigate to System Definition > Plugins.
  2. Search for and activate com.snc.i18n.french.
  3. Using the drop-down in the header, set your language to French.
  4. Navigate to Incident > Create New.
  5. Enter the following into the Description field: Demander un Blackberry.
  6. A suggestion matching this value is displayed. Select it.
    The value Request for a Blackberry is displayed instead of the expected translation.

Workaround

There is no workaround for this Known Error at this time.

Related Problem: PRB605111

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.