Steps to Reproduce
- Create a [cmdb_rel_ci] record with no reference to a parent.
- Invoke the "ci.affected" event by generating an example [incident] record related to the CI.
Note that the "ci.affected" event has blank values for Parm1 and Parm2 parameters.
Deactivate and create a copy of the Affected ci notifications business rule. In the Script field, add the following two lines after declaring a new GlideRecord on [cmdb_rel_ci] in function notifyParents() just before the while loop:
If you upgrade your instance to a version in which the Affected ci notifications business rule is updated to include this fix, activate the Affected ci notifications business rule and deactivate or delete the duplicate business rule.
Related Problem: PRB602379