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Excessive size or quantity of email attachments on sent Email causes prevents instance Emails from sending/receiving or an instance performance degradation - Known Error
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  • Excessive size or quantity of email attachments on sent Email causes prevents instance Emails from sending/receiving or an instance performance degradation
KB0539993

Excessive size or quantity of email attachments on sent Email causes prevents instance Emails from sending/receiving or an instance performance degradation


1313 Views Last updated : Oct 17, 2023 public Copy Permalink
KB Summary by Now Assist

Description

This problem is intended to track the impact of all incidents caused by Email attachment quantity or size, which impacts the performance of the instance.

Steps to Reproduce

There are three ways to get into an "excessive attachments" situation that degrades the instance performance.

  • Platform receives or generates a **single** email with a large attachment count
  • Platform receives or generates a **single** email with a reasonable attachment count, but combined attachment sizes result in a very large email.
  • Platform receives large volume of emails, and each email contains reasonable attachment count and combined size (e.g., every email into the system includes a 15mb attachment. As an individual email this is fine. If every email includes a 15mb attachment, this might be an issue.)

Workaround

Limit the number of attachments per email and ensure that the total size of the attachments is well below 25MB.


Related Problem: PRB598544

Potentially Seen In

There is no data to report.

Fixed In

Eureka Patch 4
Fuji

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