Troubleshooting Variable Order and Layout Issues


This article guides you through the process of troubleshooting layout issues with service catalog variables and provides steps to help you eliminate common causes for your issues. 



Symptoms may include the following:

  • No variables on form
  • Variables laid out incorrectly on order item screen



Determine whether any of the troubleshooting steps below are true for your environment. Each step links to an article that can help you eliminate possible causes and take corrective action as necessary. 

  1. Determine if the correct container variables are being used. For more information, see KB0539982: Determining if you are using the correct container variable.
  2. Determine if the setup for ordering on variable sets and item variables may be misconfigured or contain empty values. For more information, see Defining Variable Set Order.
  3. Determine if permissions are impacting the layout. For more information, see KB0539984: Determining if permissions are impacting the Layout.


Note: If your problem still exists after trying the steps in this article: Submit an incident to Customer Support and note this Knowledge Base article ID (KB0539983) in the problem description. For more information, see Customer Support.


Article Information

Last Updated:2017-10-24 16:17:53