Microsoft Excel 2010 and 2013 do not correctly save credential information for the ODBC driver resulting in the application crashing when a user refreshes the data. The problem is caused by an underlying library used in the ODBC driver.
Replace ivoal24.ini with the attached ivoal24.ini file.
For a 32 bit installation, this file is located at:
C:\Program Files (x86)\ServiceNow\ODBC\bin
For a 64 bit installation, this file is located at:
Related Problem: PRB600135