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Description

Ordering a service catalog item using a mobile device bypasses two-step checkout and instead uses one-step checkout. Item ordering works correctly on desktop browsers.

Steps to Reproduce

  1. Navigate to Service Catalog > Catalog Policy > Properties.
  2. Set Use the two step catalog checkout model (default false) to Yes.
  3. Click Save.
    If you order an item your computer browser, the two-step catalog checkout model is used. However, if you order an item using your mobile phone, it still uses the one-step catalog checkout process.

Workaround

This issue is under review. If you are able to upgrade, check the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.


Related Problem: PRB600182

Seen In

Dublin EA 1
Eureka Patch 6

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-01-03 16:26:37
Published:2014-09-11